Answers to the most frequently asked questions about our products and services can be found here.
Got a question?
Answers to the most frequently asked questions about our products and services can be found here.
Frequently Asked Questions
Laser 500 Enquiry
If used for 15 minutes daily, it is advised to charge the battery after each use to maintain optimal power. At constant use the battery should last for two hours.
The battery will automatically charge itself to maximum capacity. Depending on how much power is in the battery at the time of charge, this can take up to four hours. When the battery is fully charged, all lights on the battery charging unit will be lit up in blue. When the battery is charging some of the status lights will flicker as the battery continues to charge.
Charging the battery is very simple, when the battery is fully charged, all lights on the battery charging unit will be lit up in blue. When the battery is charging some of the status lights will flicker as the battery continues to charge.
The LYMA Laser is complete with a two year warranty and is made from clinic-grade components with an expected lifespan of ten years.
This returns policy applies to products bought directly from our website. If you have purchased products from anywhere else then please contact them directly. We are happy to refund or exchange any product returned within 14 days of purchase, if returned in its original state, unused and in original packaging with the hygiene seal unbroken.
Assuming item(s) are in good condition we will process your refund on receipt. Refunds are made to your original payment method and, depending on your payment issuer's policies, should be credited to your account within 10 days. When you purchase the LYMA Skin System or the LYMA Ecosystem it is not possible to return individual products. The entire Skin System or Ecosystem must be returned to receive a refund.
No, the LYMA Laser is completely safe. Its unique lens diffuses the powerful 500mW coherent light to make it able to regenerate cells with no damage, no pain and absolutely no chance of burning the skin.
No, the LYMA Laser isn’t waterproof.
No. The Laser PRO should not be used while charging.
The LYMA Laser battery will last up to 500 charging cycles. If you have any problems with your battery get in touch with Concierge, the team is here to help.
