Answers to the most frequently asked questions about our products and services can be found here.
Got a question?
Answers to the most frequently asked questions about our products and services can be found here.
Frequently asked question
FAQ Pigmentation
The following protocol should be used daily until you have received the results you are looking for, this can take up to 12 weeks. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.
1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.
2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.
3. Hold the LYMA Laser for three minutes per area, then move to the next area to be treated.
4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.
LYMA Power Youth Skincare isn't formulated to treat hyperpigmentation specifically, but Niacinamide in the Serum and antioxidants in the Cream are part of our Radiance & Tone pillar, which is designed to help even out the appearance of skin tone. In our consumer study of 28 women*, 100% agreed their skin tone looked more even after 28 days of using the Serum. *See full study details in our Ingredients section.
Yes, the LYMA Laser is safe for Black and Brown skin, and for every skin tone on the Fitzpatrick scale - a medical classification system that ranges from Type I (very fair skin) to Type VI (deeply pigmented skin), including the darker Types IV, V and VI that are most at risk from traditional laser treatments.
Unlike other cosmetic lasers that use heat to damage the skin, the LYMA Laser delivers Low-Level Laser Therapy deep into the skin, stimulating collagen production without causing any thermal damage. It's this heat-based damage that makes other laser technologies unsuitable for darker skin tones - the more melanin present, the greater the risk of scarring and hyperpigmentation.
As a zero-damage technology, the LYMA Laser is a safe and effective solution for all skin tones.
Yes, the LYMA Laser's unique ultra-diffused lens makes it safe to reduce fine lines around the eyes or as an under-eye skin tightening device.
The LYMA Laser PRO's technology is safe for use around the eye area, and although we recommend not looking into the centre of the lens directly, LYMA's lens technology means there is no need to wear goggles. When using the device around the eye area, avoid applying pressure.
With consistent use, many LYMA Laser PRO users report visible improvements in the appearance of under-eye wrinkles and crow's feet.
If you have a pre-existing eye condition, get medical advice before adding the Laser, or any new device, to your routine.
Your LYMA Laser is backed by a 2-year warranty, so you're covered from day one. You'll also have direct access to our dedicated Concierge team for bespoke advice and consultations, via email, live chat or WhatsApp, whenever you have a question about your routine or results.
And the LYMA App keeps you supported day to day: it tracks your treatments, monitors your progress through AI-powered skin analysis, and sends personalized routines and reminders to help you stay consistent.
Yes, this is one of the strongest use-cases for the technology. The Laser PRO delivers 808nm cold laser light with zero thermal damage, so it is safe and effective on Fitzpatrick I–VI, rosacea, dermatitis, sensitivity-prone skin, and post-inflammatory dark spots. Clients who react to aggressive treatments or who cannot be treated with thermal lasers are often your best candidates.