The app won't open or keeps crashing; what should I do?

First, try these troubleshooting steps:

1. Force close the app and reopen it
2. Restart your device
3. Check that you're running the latest version of the app (update via App Store)
4. Ensure your device's operating system is up to date
5. Clear the app cache 

If the problem persists, uninstall and reinstall the app. Your data is saved to your account, so you won't lose your progress. If you're still experiencing issues, contact usconcierge@lyma.life with details about your device model and operating system.